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Current News around Corona & New Booking Conditions

Dear guests,

Your health and safety is our most important priority.  Accordingly, we are currently assessing how we will enhance our onboard health and safety protocols in light of COVID-19 and how these enhancements may affect our cruise offerings.  As such, our actual cruise offerings may vary from the descriptions provided and images displayed throughout the website

 

Cancelled cruises

LAST UPDATED: 02.06.2020

ⓘ In continued response to the impact of the COVID-19 global outbreak and the recent order from the United States Centers for Disease Control (CDC), Princess Cruises has announced the following changes:

Munich, 02.06.2020

Dear guests,

Due to the announcement made by Canadadian Transport Minister to continue the restriction of any ships carrying 100 or more passengers from entering Canadian waters until October 31, 2020, we have extended our voyage pause and cancelled the following voyages. 

Ship Cruise Departure Date Duration Itinerary From To
Coral 6030 23. Sep 20 4 Pacific Coastal YVR LAX
Emerald E031 28. Sep 20 5 Pacific Coastal YVR LAX
Grand A032 22. Sep 20 15 Hawaiian Islands YVR YVR
Grand A033 07. Okt 20 10 Classic California Coast YVR YVR
Grand A034 17. Okt 20 7 Pacific Wine Country YVR LAX
Grand A034A 17. Okt 20 53 Pacific Crossing & Asia YVR SIN
Grand A034B 17. Okt 20 37 Hawaii, Guam & East Asia Pacific Crossing YVR SHA
Royal 1041 26. Sep 20 7 Pacific Wine Country YVR LAX
Ruby R032 26. Sep 20 7 Northern California Coast SEA SEA
Ruby R033 03. Okt 20 16 Hawaiian Islands SEA SEA
Ruby R034 19. Okt 20 1 Pacific Coastal SEA YVR
Ruby R035 20. Okt 20 4 Pacific Coastal YVR SFO
Star 9026 20. Sep 20 7 Pacific Northwest Coast SFO SFO
Star 9027 27. Sep 20 7 Classic California Coast SFO SFO
Star 9028 04. Okt 20 7 Pacific Northwest Coast SFO SFO
Star 9029 11. Okt 20 4 Pacific Coastal SFO YVR
Star 9030 15. Okt 20 7 Pacific Wine Country YVR LAX


All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty

Your Princess Cruises Team

 


Munich, 22.05.2020

Dear Guests,

In response to the Australian Government´s approach to managing the resumption of cruising in Australian region, Princess Cruises has extended the temporary pause of our operations in Australia to mid-September 2020. Australia and New Zealand have so far excelled in flattening the COVID-19 curve and governments in both countries have outlined a multi-phased approach to reopening society including how we travel and vacation. Princess Cruises will continue to support the government’s efforts to protect the community’s health and wellbeing. The following voyages will be cancelled:

Ship

Cruise

Sail Date

Days

Itinerary Description

From

To

Sea Princess

C015

13-Sep-20

8

Coral Coast                                                 

JFM

JFM

Sea Princess

C016

21-Sep-20

14

Treasures of Southeast Asia                                                 

JFM

SIN

Majestic Princess

8053

29-Aug-20

18

Asia & Australia                                            

HKG

SYD

Majestic Princess

8053A

29-Aug-20

16

Asia & Australia                                            

HKG

BNE

Majestic Princess

8053B

14-Sep-20

2

Australia Getaway                                           

BNE

SYD

Majestic Princess

8054

16-Sep-20

12

Fiji                                                        

SYD

SYD

Sun Princess

S015N

05-Sep-20

35

Hawaii, Tahiti & South Pacific                              

SYD

SYD

Sun Princess

S015H

05-Sep-20

13

South Pacific Crossing                                      

SYD

HNL

Sun Princess

S015I

18-Sep-20

22

Hawaii, Tahiti & South Pacific Crossing

HNL

SYD

Sun Princess

S015E

09-Sep-20

31

Hawaii, Tahiti & South Pacific                              

AKL

SYD

Sapphire Princess

H025N

02-Sep-20

5

Southern Australia Getaway                                  

ADL

JFM

Sapphire Princess

H026C

07-Sep-20

29

Round Australia                                             

JFM

JFM

Sapphire Princess

H026D

07-Sep-20

14

Southern Australia Explorer                                 

JFM

BNE

Sapphire Princess

H026E

07-Sep-20

12

Southern Australia Explorer                                 

JFM

SYD

Sapphire Princess

H026N

07-Sep-20

5

Southern Australia Getaway                                  

JFM

ADL

Sapphire Princess

H027C

12-Sep-20

29

Round Australia                                             

ADL

ADL

Sapphire Princess

H027D

12-Sep-20

24

Round Australia                                             

ADL

JFM

Sapphire Princess

H027N

12-Sep-20

7

Southern Australia & Tasmania                               

ADL

SYD

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

 

Thank you for your continued support and loyalty

Your Princess Cruises Sales Team
 

Munich, 07.05.2020

Dear Guests,

Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting travel, it is with a heavy heart that Princess is extending our pause of global ship operations.   We have therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season including the following cruises and associated cruisetours:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to Fall 2020 cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire Princess and Sea Princess through August
  • July cruises sailing from Taiwan on Majestic Princess
  • Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

Note this announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty
Your Princess Cruises Sales Team

Munich, 15.04.2020

  • Cancellation of all cruises and cruisetours departing 11.05.2020 through and including 30.06.2020
  • Cancellation of all Alaska cruise sand cruisetours with Coral, Grand, Pacific and Royal Princess departing in 2020. Due to the shortened summer season, the five wilderness lodges, trains and buses operated by Princess in Alaska will not operate this summer.
  • Cancellation of all Alaska cruises from San Francisco with Star Princess as well as all Alaska cruises from Los Angeles with Golden Princess departing in 2020. 
  • We remain optimistic that Emerald and Ruby Princess will still offer roundtrip cruises from Seattle in the summer. We will of course continue to evaluate the situation in the weeks ahead.
  • Cancellation of all European cruises with Enchanted Princess departing June through and including 31.07.2020, due to the significant impact the COVID-19 outbreak has had on Italy and our shipbuilding partners.
  • Cancellation of all cruises with Sun Princess departing from June through and including 04.09.2020, due to rescheduling of the 2020 Summer Olympics.
  • Cancellation of all cruises with Diamond Princess from 11.05.2020 through and including 04.08.2020.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.
 

Thank you for your continued support and loyalty

Your Princess Cruises Sales Team



Munich, 31.03.2020

Dear Guests,

Due to the Australian Government’s ban on cruise operations until June 15, 2020, the following voyages incl. follow-up departures until August with Sea Princess, Sun Princess und Sapphire Princess will be cancelled:

Ship Date From Bis Nights
Sun Princess 02.06.2020 San Franscisco Sydney 28
Sun Princess 27.06.2020 Auckland Yokohama (Tokio) 26
Sun Princess 27.06.2020 Auckland Sydney 4
Sea Princess 12.05.2020 Sydney Dubai 22
Sea Princess 12.05.2020 Sydney Sydney 106
Sea Princess 12.05.2020 Sydney Dover (London) 51
Sea Princess 12.05.2020 Sydney New York 70
Sea Princess 14.05.2020 Brisbane Brisbane 106
Sea Princess 14.05.2020 Brisbane Dover (London) 49
Sea Princess 03.06.2020 Dubai Dover (London) 29
Sea Princess 02.07.2020 Dover (London) New York 19
Sea Princess 02.07.2020 Dover (London) Auckland 51
Sea Princess 02.07.2020 Dover (London) Sydney 55
Sea Princess 02.07.2020 Dover (London) Brisbane 57
Sea Princess 21.07.2020 New York Sydney 36
Sea Princess 23.08.2020 Auckland Sydney 4
Sapphire Princess 12.05.2020 Fremantle (Perth) Fremantle (Perth) 10
Sapphire Princess 22.05.2020 Fremantle (Perth) Fremantle (Perth) 3
Sapphire Princess 25.05.2020 Fremantle (Perth) Fremantle (Perth) 10
Sapphire Princess 04.06.2020 Fremantle (Perth) Fremantle (Perth) 4
Sapphire Princess 08.06.2020 Fremantle (Perth) Brisbane 15
Sapphire Princess 08.06.2020 Fremantle (Perth) Sydney 17


All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellations and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.
 

Thank you for your continued support and loyalty

Your Princess Cruises Team

 

 View Updated Booking Conditions

Munich, 12.06.2020

Updated Booking Conditions

Dear Guests and Partner,


Due to current developments, we have  adjusted our cancellation policy and not only extended the period of validity but also reduced the first cancellation level considerably to a processing fee.
The updated policy replaces the conditions we communicated on 17.03.2020.
 
It applies to cruises and cruisetours departing until 30.04.2021 (excluded from this are any additional services such as flights, hotel accommodation etc. – here the regular conditions apply):
 
- Cancellation until 61 days before departure: 100,- EUR processing fee p.p.

- Cancellation until 30 days before departure: Customers will receive a Future Cruise Credit (FCC)* equal to the cancellation fees for their next cruise with Princess Cruises departing until 01.05.2022.
 
*Important information on the Future Cruise Credits (FCC):

- The FCC will automatically be applied to the Captain’s Circle profile of the customer, please note that this may take up to 60 business days to be processed.
- The FCC is non-refundable nor transferable.
- The FCC may be applied to any new booking with Princess Cruise departing on or before 01.05.2022.
 
Please take our business hours into account in order to comply with the above deadlines.
 
Thank you for your continued support!
Your Princess Cruises  Team

 

 

 

 

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*** Updates ***

 Check this page Latest Notices & Advisories for latest press releases, updates, including information regarding recent world health events surrounding COVID-19 and the impact to Princess voyages.
Our team is constantly monitoring the global health environment, so please check this page for ongoing updates.


Munich, 13.03.2020

Notice on the temporary pause of global operations of Princess Cruises

Dear Guests,

In proactive response to the unpredictable circumstances evolving from the global spread of COVID-19, Princess Cruises announced that it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), covering voyages departing March 12 to May 10.
  
Jan Swartz, president of Princess Cruises, said: "Princess Cruises is a global holiday company that serves more than 50,000 guests daily from 70 countries as part of our diverse business, and it is widely known that we have been managing the implications of COVID-19 on two continents. By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world."
 
Those currently onboard a cruise that will end in the next five days will continue to sail as expected through to the end of the itinerary so that onward travel arrangements are not disrupted. Current voyages that are under way and extend beyond March 17 will be ended at the most convenient location for guests, factoring in operational requirements. Princess will do everything possible to return each guest home with the greatest amount of care possible. During this time, our operations and medical teams across the fleet will remain vigilant in their care and service for guests and crew onboard. 
 
In a video posted on YouTube, Jan Swartz shares that “while this is a difficult business decision, we firmly believe it is the right one and is in alignment with our company’s core values. Rest assured the long-serving and dedicated professionals at our company will make best use of this time to prepare Princess Cruises’ fleet of cruise ships for a successful return to operation to serve our guests by delivering an exceptional holiday experience.” 
 
Princess Cruises plans to be back in operation beginning with cruises departing May 11, 2020. 

We will contact all guests booked on affected voyages.

Thank you for your loyalty and support!